514 370-2626
Privacy Policy
PRIVACY POLICY AND GOVERNANCE FRAMEWORK REGARDING THE PROTECTION OF YOUR PERSONAL INFORMATION
Last update: September 22, 2023
Pharmacie Sarah Fizazi Inc. (“the Pharmacy” or “we”) respects the confidentiality of your information and is committed to protecting it by complying with this policy. This policy explains how we collect, use, store, disclose, and protect the personal information of our patients, customers, and users (“you”) of our websites, including information obtained through our websites (which include the Pharmacy's other websites, mobile applications, and social media, if applicable; collectively, the “Sites”), as well as emails, text messages, and other electronic messages exchanged with you, and any interactions we have with you in relation to customer service. This policy also describes the types of information we may collect. The Sites may include links to third-party websites, plug-ins, services, social networks, and applications. Clicking on these links or enabling these connections may allow a third party to collect or share data about you. If you follow a link to a third-party website or use a plug-in, please note that these third parties have their own privacy policies. We are not responsible or liable for these policies. We do not control these third-party websites and encourage you to read the privacy policy of each website you visit.
WHAT INFORMATION DO WE COLLECT?
Personal information is generally defined as any information about an identifiable individual, including information that can be used alone or with other information to directly or indirectly identify, contact, or locate a person.
The personal information we collect includes the following:
-
Your full name
-
Your mailing address
-
Your date of birth
-
Your gender
-
Your email address
-
Your phone number
As well as any other identifier we may use to contact you (collectively, “personal information”).
HOW DO WE COLLECT PERSONAL INFORMATION?
We collect information directly from you. Here are some examples of when and how we may collect information from you:
-
During your interactions with us as registered users of our Sites, by email, and through telephone conversations.
-
The information you provide when we create your patient file.
-
The information you provide when we create your customer account.
-
Information collected using cookies.
HOW DO WE USE YOUR INFORMATION?
To the extent permitted by applicable law, we may use personal information:
-
To fulfill the purposes for which you provided the information or that were described at the time of collection, or for any other purpose for which you provided the information, including pharmaceutical services.
-
To fulfill our obligations and exercise our rights, including for billing purposes.
-
To provide you with administrative information.
-
When we deem it necessary or appropriate:
-
under applicable law;
-
to comply with legal process;
-
to respond to requests from public and government authorities;
-
to enforce our terms and conditions.
-
-
For any other reason, with your consent.
HOW DO WE DISCLOSE YOUR INFORMATION?
To the extent permitted by applicable law, your personal information may be disclosed:
-
To members of our organization for the reasons set out in this policy.
-
To our third-party service providers who provide services such as website hosting, data analysis, payment processing, information technology services, email delivery services, auditing services, and other services, to enable them to provide those services.
-
When we deem it necessary or appropriate:
-
Under applicable law;
-
To comply with legal process;
-
To respond to requests from public and government authorities;
-
To enforce our terms and conditions;
-
-
To fulfill the purposes for which you provided it.
-
With your consent.
DATA SECURITY
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to protect your personal information from accidental loss and from unauthorized access, use, modification, and disclosure, including the following measures:
-
We review our practices for collecting, storing, and processing information, including physical security measures, to prevent unauthorized access to our systems.
-
We limit access to personal information to Pharmacy employees who need it to process it.
The security of your personal information also depends on you. When we have provided you with (or when you have chosen) a password to access certain parts of our Sites, you are responsible for keeping it confidential. We ask that you choose a password with sufficient security features and not disclose it to anyone unless necessary.
Unfortunately, the transmission of your information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of our Sites' security settings or measures. We are not responsible for any damage caused to the user or a third party through the use of the Site.
RETENTION OF YOUR INFORMATION
Unless otherwise permitted or required by applicable law, we will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy contractual, legal, accounting, or reporting requirements.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and up to date. Please inform us of any changes to your personal information.
To review, correct, update, delete, erase, or otherwise limit our use of the personal information you have provided to us, please call or write to us using the contact information provided below in the “Contact Us” section and clearly explain your request. We may not be able to comply with your request to change information if we believe that the change would violate a legal requirement or cause the information to be inaccurate.
In addition, please note that we may be required to retain certain information for archival purposes or to complete transactions that you began prior to requesting such changes or deletions.
Applicable law may allow or require us to refuse to provide you with access to all or part of the personal information we hold about you or that we may have destroyed, erased, or made anonymous in accordance with our record retention obligations and practices. Subject to any legal or regulatory restrictions, if we are unable to provide you with access to your personal information, we will inform you of the reasons for our refusal.
WITHDRAWING YOUR CONSENT
When you give your consent to the collection, use, and transfer of your personal information, you have the right to withdraw it in certain circumstances. To do so, if applicable, please call or write to us using the contact information provided below under the heading “Contact Us.” Please note that if you withdraw your consent, we may not be able to provide you with our services.
In addition, please note that we may be required to retain certain information for legal or archival purposes, or to complete transactions that you initiated prior to requesting such changes or deletions.
CHANGES TO OUR POLICY
We reserve the right to change our policy at any time. We will notify you of any changes by indicating the date of the last update on the first page.
If we make significant changes to the way we treat users' personal information, we will notify you by posting a notice on the Site's home page.
CONTACT US
If you have any questions, comments, or additional requests regarding this privacy policy and our governance framework for the protection of personal information, or if you wish to access your personal information, update it, or correct it in case of error, you can contact us at the following address: